System resilience
CaRMS (Canadian Resident Matching Service) is a national, independent, nonprofit organization that connects thousands of medical students and residents to training positions each year. The partnership with Sofist began in 2024, with the goal of enhancing the technological maturity of CaRMS’s digital platform.
Results
30% increase in overall user satisfaction with the platform
25% reduction in the volume of open calls in Customer Service
Critical problem resolution and test re-execution in record time
Ability to predict impacts prior to production deployment
Ensure that a platform critical during periods of high demand would operate with sufficient performance and stability to safeguard the user experience and reduce pressure on customer service.
Read the full case studyBottlenecks, performance degradation, and a negative impact on the user experience.
Support to increase predictability and confidence in the platform's digital operations.
The operation provided greater predictability regarding the platform's behavior and reduced the likelihood of bottlenecks occurring only when traffic was already high. This increased confidence in scaling a sensitive digital service without compromising the user experience.
